Frequently Asked Questions

Welcome to Suki Kawaii! We've compiled a list of frequently asked questions to help you get started with our products and services. If you don't find the answer to your question below, please feel free to contact us at sukikawaiiland@gmail.com.

General Questions

What is Suki Kawaii?

Suki Kawaii is a fashion brand that specializes in kawaii (cute) clothing, accessories, and home goods. Our products are designed to bring a touch of whimsy to your everyday life.

Where is Suki Kawaii located?

Our headquarters are located in Hong Kong, China, but we have stock locations worldwide for faster shipping to our customers.

How do I place an order?

To place an order, simply add the items you want to your cart and proceed to checkout. You'll be asked to provide your shipping and billing information, and you can choose your preferred payment method. Once your order is confirmed, we'll start processing it right away.

How long does shipping take?

Shipping times vary depending on your location and the stock location of the product you ordered. We work hard to ensure that our stock is located nearby to your location for faster delivery. In general, standard shipping takes 3-7 business days, while international shipping can take up to 3-4 weeks. We also offer expedited shipping options for faster delivery.

What is your return policy?

We accept returns for any reason within 30 days of receiving your order, as long as the item is in its original condition and packaging. Please contact us at sukikawaiiland@gmail.com to initiate a return or exchange.

Product-Specific Questions

What size should I order?

Please refer to our size chart for measurements and sizing recommendations. If you're unsure about which size to order, please contact us for assistance.

What materials are your products made of?

Our products are made from a variety of materials, including cotton, polyester, acrylic, and more. Please check the product description for specific details.

How should I care for my Suki Kawaii products?

We recommend following the care instructions on the product label or in the product description. In general, most of our products can be machine washed on a gentle cycle and tumble dried on low heat.

Are your products eco-friendly?

We strive to make sustainable and environmentally-friendly choices whenever possible, such as using recycled materials and minimizing waste in our packaging. We also partner with suppliers who share our commitment to sustainability.

Do you offer custom orders?

At this time, we do not offer custom orders. However, we are always looking for feedback and suggestions from our customers to improve our product offerings.

Thank you for taking the time to read our FAQ! If you have any additional questions or concerns, please don't hesitate to contact us at sukikawaiiland@gmail.com.